Visitor Information
Tourist Information Center
- EN
- CN
Odakyu Sightseeing Service Center,
Shinjuku West
Limited Express
Romancecar
For a comfortable and smooth journey, Romancecar limited express tickets are available for purchase.
Discount Passes
We offer a variety of discount passes such as the Hakone Freepass, Hakone-Kamakura Pass, and Fuji Hakone Pass.
Baggage Service
You can check your baggage at the service center before your trip.
Currency Exchange
Foreign currency exchange is available at the Odakyu Sightseeing Service Center in Shinjuku West.
SIM Card / eSIM Sales
SIM cards and eSIMs are available for purchase.
| Online Payments |
|
|---|---|
| Hours of operation |
08:00 AM–04:00 PM, 365 days a year Baggage Services: 08:00 AM–04:00 PM (Baggage pickup is available until 07:00 PM) Exchange: 08:00 AM–07:00 PM Please use EMot Online Tickets when you purchase Limited Express Tickets and Discount Passes during non-business hours.  Skip the lines. Book anytime with Emot. |
| Languages |
RepresentativesEnglish and ChinesePamphletsEnglish, Korean, French, Traditional Chinese and Simplified Chinese |
| Telephone number |
|
| Inquiry | |
| Others |
|
Location
Odakyu Line Shinjuku Station B1, West Underground Exit
*Please note that the location of facilities such as stairs and escalators has been changed due to current major construction at Shinjuku station.
- EN
Odakyu Sightseeing Service Center,
Shinjuku South
Limited Express
Romancecar
For a comfortable and smooth journey, Romancecar limited express tickets are available for purchase.
Discount Passes
We offer a variety of discount passes such as the Hakone Freepass, Hakone-Kamakura Pass, and Fuji Hakone Pass.
Baggage Service
You can check your baggage at the service center before your trip.
SIM Card / eSIM Sales
SIM cards and eSIMs are available for purchase.
| Online Payments |
|
|---|---|
| Hours of operation |
08:00 AM–07:00 PM, 365 days a year Baggage Services: 08:00 AM–06:30 PM (Baggage pickup is available until 07:00 PM) Please use EMot Online Tickets when you purchase Limited Express Tickets and Discount Passes during non-business hours. Skip the lines. Book anytime with Emot. |
| Languages |
RepresentativesEnglishPamphletsEnglish, Traditional Chinese and Simplified Chinese |
| Inquiry | |
| Others |
|
Location
Odakyu Line Shinjuku Station South Exit
*Please note that the location of facilities such as stairs and escalators has been changed due to current major construction at Shinjuku station.
- EN
- CN
Odakyu Sightseeing Service Center,
Odawara
Limited Express
Romancecar
For a comfortable and smooth journey, Romancecar limited express tickets are available for purchase.
Discount Passes
We offer a variety of discount passes such as the Hakone Freepass and Fuji Hakone Pass.
Baggage Service
You can check your baggage at the service center before your trip.
Currency Exchange
Foreign currency exchange is available at the Odakyu Sightseeing Service Center in Odawara.
SIM Card / eSIM Sales
SIM cards and eSIMs are available for purchase.
| Online Payments |
|
|---|---|
| Hours of operation |
08:30 AM–04:30 PM, 365 days a year Baggage Services: 08:30 AM–04:00 PM (Baggage pickup is available until 04:30 PM) Exchange: 08:30 AM–04:30 PM Please use EMot Online Tickets when you purchase Limited Express Tickets and Discount Passes during non-business hours. Skip the lines. Book anytime with Emot. |
| Languages |
RepresentativesEnglish and ChinesePamphletsEnglish, Traditional Chinese and Simplified Chinese |
| Telephone number |
|
| Inquiry | |
| Others |
|
Location
Across from the Odakyu Line ticket vending machines in Odawara Station
- EN
Odakyu Sightseeing Service Center,
Hakone-Yumoto
Limited Express
Romancecar
For a comfortable and smooth journey, Romancecar limited express tickets are available for purchase.
Discount Passes
We offer a variety of discount passes such as the Hakone Freepass.
Baggage Service
You can check your baggage at the service center before your trip.
Currency Exchange
Foreign currency exchange is available at the Odakyu Sightseeing Service Center in Hakone-Yumoto.
SIM Card / eSIM Sales
SIM cards and eSIMs are available for purchase.
| Online Payments |
|
|---|---|
| Hours of operation |
09:00 AM–07:00 PM, 365 days a year Baggage Services: 09:00 AM–05:30 PM (Baggage pickup is available until 06:00 PM) Exchange: 08:30 AM–04:30 PM Please use EMot Online Tickets when you purchase Limited Express Tickets and Discount Passes during non-business hours. Skip the lines. Book anytime with Emot. |
| Languages |
RepresentativesEnglishPamphletsEnglish, Traditional Chinese and Simplified Chinese |
| Telephone number |
|
| Inquiry |
Location
On the right after exiting the ticket gate of Hakone-Yumoto Station on the Hakone Tozan Line
Exchange and Cash Points in Hakone
Temporary Baggage Storage Service
Total160cm
The total of height width and length up to 160 cm, weight up to 25 kg.
Umbrellas can be included as part of your baggage, and additional fees may be waived.
| Location | Reception Hours |
Pick-up Time |
|---|---|---|
| Shinjuku West | 8:00 AM – 4:00 PM | – 7:00 PM |
| Shinjuku South | 8:00 AM – 6:30 PM | – 7:00 PM |
| Odawara | 8:30 AM – 4:00 PM | – 4:30 PM |
| Hakone-Yumoto | 9:00 AM – 5:30 PM | – 6:00 PM |
| The maximum duration of storage |
|---|
| 3 days |
There will be extra charge for each additional day when exceeding the service hours.
Hakone Luggage Transport Service
The Hakone Baggage Delivery Service in Hakone-Yumoto station provides baggage delivery service to your place of accommodation. When you check out, they will deliver your baggage back to Hakone-Yumoto Station.
Skip the Line – Book Online!
The station counter can get crowded, especially during peak hours.Online reservations help you avoid the wait and make check-in quick and easy.
Reserve online.How to Use
Step.1
Drop Off at the Station
Your trip starts hands-free.Leave your luggage at the Hakone-Yumoto Station counter by 12:00 p.m. and explore without the burden of heavy bags.
Step.2
We Deliver to Your Hotel
Enjoy Hakone while your luggage travels for you.Your bags will be delivered directly to your hotel the same day — waiting for you when you check in.
Step.3
Pick Up Before Departure
Smooth and easy on your way out.After check-out, pick up your luggage at the station between 1:30 p.m. and 6:30 p.m. — perfect for stress-free travel home.
Pricing
| Luggage sizes | Price (one-way) per item |
|
|---|---|---|
| Regular size | L×H×W total 140 cm, 18 kg or less | 1,000yen |
| Large size |
L×H×W total 200 cm, 30 kg or less |
2,500yen |
Unfortunately we cannot transport the following:
- Items with a L×H×W over 2 m, or over 30 kg
- Valuable items, umbrellas, strollers, glass bottles, cans, plastic bottles, precision equipment such as PCs, breakables, hazardous items, animals, or items that spoil easily
- Multiple items that have been packed together using boxes or large bags
- Other items difficult to handle
This service is limited to hotel facilities affiliated with our company.
- Hakone Luggage Transport Service (Inside Hakone-Yumoto Station)
- HOURS: 8:30 a.m. – 6:30 p.m.
Etiquette
Before entering a hot spring, be sure to wash your body thoroughly. Do not bring towels into the bath. Please note that some hot springs do not allow guests with tattoos. Also, refrain from taking photos or using smartphones inside the hot spring facilities.
When visiting a shrine or temple, bow lightly before passing through the torii gate or entrance. Walk along the sides of the path rather than the center. When taking photos, be careful not to disturb other visitors.
When using buses, trains, or the Romancecar in Hakone, please keep quiet so that everyone can have a comfortable ride. Avoid speaking loudly or blocking the aisles. Be especially careful when bringing large suitcases onto buses. You can also use luggage delivery services between stations and hotels.
To help preserve Hakone’s beautiful nature, always take your trash home or dispose of it in designated areas. When hiking or walking around, treat plants and animals with care and avoid damaging the natural environment.
Some areas allow eating while walking, while others do not.Please follow the rules of each shop. Many restaurants do not permit outside food or drinks, so be sure to respect their guidelines when dining.
Greeting people and saying “thank you” with a smile will make locals happy. When taking photos of others, be sure to ask for permission first. Even if you don’t speak Japanese, you can enjoy communicating through gestures or translation apps.
FREE Wi-Fi Service Area Guide
Connecting using the Wi-Fi app
01
User registration
02
Turn on Wi-Fi and
go to a Wi-Fi spot
03
Connect to Wi-Fi
04
Connection complete
Download the dedicated app
for free now
How to connect without using the app
- 01From your device’s [Settings], turn on Wi-Fi and select Odakyu_Free_Wi-Fi.
- 02When you launch your device’s browser, the Free Wi-Fi connection screen will appear. Please select [Connect to the Internet]. If the connection screen doesn’t appear, access a webpage from your bookmarks and it will be displayed.
- 03The “Free Wi-Fi Service Terms of Use” will be displayed. After reviewing the content, select [Agree].
- 04Connection to the Free Wi-Fi service will be completed, and a webpage appropriate for your current location will be displayed.
- *Even within the target areas, you may not be able to connect due to signal conditions, maintenance, etc.
- *There is no limit to the number of uses; you can use it unlimited times.
Service Areas
FAQ
You can use it free of charge. There is no limit on the number of uses, and you can use it without any restrictions.
We use a high-security encryption method (WPA3).
If you download the dedicated app before your trip, you can automatically connect to and use Wi-Fi services at more than 20,000 locations nationwide (as of January 2025). For more details, please check here.
Emergency
Hospital
Hakone Hospital, National Hospital Organization
Foreign patients are also accepted; however, when visiting, please present a photo ID (passport or residence card) and your health insurance card.
412 Kazamatsuri, Odawara-shi, Kanagawa 250-0032, Japan
Phone：+81-465-22-3196
8:30~11:30 from Moday to Friday *Please make sure to call in advance.
Police
Odawara Police Station
706-70 Yumoto, Hakone-machi, Ashigarashimo-gun, Kanagawa 250-0311, Japan
Phone：+81-465-32-0110
Hours: Open 24 hours, 365 days a year
Miyanoshita Police Box, Odawara Police Station
108-6 Miyanoshita, Hakone-machi, Ashigarashimo-gun, Kanagawa 250-0404, Japan
Phone：+81-465-32-0110
Hours: Open 24 hours, 365 days a year
Sengokuhara Police Box, Odawara Police Station
16-3 Sengokuhara, Hakone-machi, Ashigarashimo-gun, Kanagawa 250-0631, Japan
Phone：+81-465-32-0110
Hours: Open 24 hours, 365 days a year
Takahara Police Box, Odawara Police Station
1246-247 Sengokuhara, Hakone-machi, Ashigarashimo-gun, Kanagawa 250-0631, Japan
Phone：+81-465-32-0110
Hours: Open 24 hours, 365 days a year
Motohakone Police Box, Odawara Police Station
63 Motohakone, Hakone-machi, Ashigarashimo-gun, Kanagawa 250-0522, Japan
Phone：+81-465-32-0110
Hours: Open 24 hours, 365 days a year
Hakone Police Box, Odawara Police Station
160-3 Hakone, Hakone-machi, Ashigarashimo-gun, Kanagawa 250-0521, Japan
Phone：+81-465-32-0110
Hours: Open 24 hours, 365 days a year
Embassy
Japan Visitor Hotline
This service provides emergency and disaster information, as well as general tourist assistance for international visitors to Japan. We recommend contacting this service first before reaching out to your Embassy. The service is available in English, Chinese, Korean, and Japanese.
Phone：050-3816-2787
Hours: Open 24 hours, 365 days a year